Myk Baxter Marketing’s Tips on Account Management

At Myk Baxter Marketing we pride ourselves on delivering great service to all of our clients, with most of our account management being fronted by Hannah Stocker, who this month celebrates two years of working as part of our team. 

Today she takes the reigns on this blogpost, sharing her tips with her fellow account managers on how to effectively manage your client pool based on her own experiences. 

Take it away Hannah… 

Communication is Key

Not a day goes by that I’m not in touch with the rest of the team or one of our great clients & this all serves as a part of delivering fantastic communication at all times. 

If someone passes feedback through to me for the developer, I’ll always ensure this is passed on sooner rather than later to ensure no break in the development time. Whilst if someone has a general technical inquiry for our development or marketing team, I must relay their guidance back in a clear & easy-to-understand way. 

Finally, whilst communication must be kept on top of, I’d advise that you never rush to respond to an email or make a telephone call unless you have all of the facts & answers to your client’s questions. 

Don’t Let Your Emotions Overwhelm You 

During the early part of my role as Account Manager, I would often allow the negativity fed to me by clients to affect my mood outside of work. This would lead to tears, anxiety & self-doubt as it felt almost as if it were a personal attack on me. 

But since then I have used these experiences & learning curves & learned to remain level-headed & diplomatic in these situations thanks to the support of the rest of the MBM team & growth in my self-confidence. 

My words to you if you’re going through this experience is that it’ll all be okay 🙂 

Google Is My Best Friend

Yes, we all love the good old Google search engine, but its additional software such as Gmail, Google Calendar & Docs all make my day-to-day jobs so much easier. 

Through connecting my emails & calendar I’m able to swiftly arrange meetings with my contact list & through syncing my virtual diary with the rest of the team I’m able to easily inform them of off-out-office dates & other important events.

Alongside my main role, I’m also one of MBM’s many content writers & therefore I’m constantly sharing documents with my clients for feedback & information. Thankfully, Google Docs & Sheets makes this process easier & I’m also able to see live-action updates & requests within one simple to-manage program. A win-win for both parties!

Great Time-Management is Vital 

For as long as I can remember I’ve always been an organised individual, both in my personal and professional life & have learnt over the years that time management is key. 

If you’re looking to activate this skill, I’d advise making yourself set to-do lists for each working day & base any ADHOC work, meetings or calls around this – leaving yourself enough time to carry out each task to the best of your ability. 

I’ve also learnt to keep your communications outside of emails to a set time limit and to create a structure for these to ensure a steady flow & ensure all points are covered efficiently.

www.mykbaxtermarketing.com

Telephone number: 01325 939 838

Address:  2 Peel Court, St Cuthberts Way, Darlington, County Durham, DL1 1GB

Latest Blogs

Check out the latest eCommerce updates from our experts. Learn what's trending and valuable tips on how to improve your eCommerce store and presence. 

The Benefits of Using WordPress and WooCommerce for Your eCommerce Store, And When It’s the Right Time to Choose This Platform

In the rapidly evolving world of eCommerce, choosing the right platform for your online store can make or break your bus...
Read More
Author: Myk Baxter
May 11, 2025

Why SEO and Content Are the Power Couple of Digital Marketing

In the ever evolving landscape of digital marketing, where algorithms whisper secrets and consumer attention spans flit ...
Read More
Author: Myk Baxter
May 8, 2025

Conversion Rate Optimisation for eCommerce: How to Turn Browsers into Buyers with Smart Technology

In a world where eCommerce shops are multiplying by the minute, simply getting traffic to your eCommerce ...
Read More
Author: Myk Baxter
May 7, 2025

Zero Click Content: What It Is and Why Your eCommerce Brand Should Care

The days of simply publishing a blog, hitting “post” and watching the traffic roll in are long gone. In today’s digital ...
Read More
Author: Myk Baxter
May 7, 2025

How to Recover from a Google Core Update: A Guide for eCommerce Websites

If you’ve recently experienced a sudden dip in traffic or rankings, you’re not alone. Google’s core algorithm updates ha...
Read More
Author: Myk Baxter
May 7, 2025

Boost Sales with Influencer Marketing for Your Online Store

In today’s highly competitive eCommerce landscape, standing out is more challenging than ever. Paid ads are becoming inc...
Read More
Author: Myk Baxter
May 7, 2025

Why Regular Blog Content Is Essential for Business Growth and Why You Need a Professional Blog Content Service

In today’s digital-first world, your business website is often the first interaction potential customers have with your ...
Read More
Author: Myk Baxter
May 7, 2025

Reputation Management: What It Is, Why It Matters and How It Works

In an age where the internet acts as both judge and jury, your business’s reputation is more valuable and vulnerabl...
Read More
Author: Myk Baxter
May 7, 2025

See how we can help supercharge your eCommerce site or help you build a new one.

2025 eCommercexpert. All rights reserved.