An Insight Into: The Importance of Having Great Maintenance Support

Author: Myk Baxter

As the festive season approaches, Myk Baxter Marketing & I are heading into our busiest time of the year & I already know that we’re going to have a great Q4. 

We’re already working hard behind the scenes to create fantastic eCommerce web stores, and produce more paid ad campaigns, alongside helping to maintain & host those websites which belong to our loyal customers. 

With the latter being said, today I want to share with you the importance of being on one of our great maintenance support packages – especially over the Black Friday & Christmas period

Keep reading to find out more.

Save time & stop worrying

The greatest benefit of being able to rely on ongoing maintenance is the fact that you are granted the ability to focus more of your time on growing your business. Whilst, you may be busy across the biggest shopping period of the year, you’ll also be turning your focus onto your growth targets for 2023.

By taking this off your hands, it’ll also help to reduce your stress levels. We want to take away the strain of having to deal with these niggly tasks during a time when you’re trying to keep a dozen plates spinning. 

When onboarding with us, you will be allocated time every month with one of our developers to run through any updates necessary. Meaning that you don’t have to wait around for support, and you have peace of mind that everything is running smoothly.

Keep your UX great

No online shopper enjoys sitting around waiting for a webpage to load, or not being able to complete that all-important last-minute present order.

We’ll keep your plugins, software and website security up to date on a monthly basis, ensuring that your customers stay loyal and that you see significant growth in sales. Depending on what package you should choose, you’ll be guaranteed between 120 to 560 minutes of support a month. And this even includes the updating of your basic content & visual assets too. 

You are free to leave whenever you like

Not only is MBM a company that believes in transparency, but we don’t like to tie our clients into lengthy clients.

When onboarding with us for support, you can stick around for as long or little time as you like, or for those periods when you’ll really rely upon it.

We as an agency will be closing our doors to the public on Friday the 16th of December, across this time we will only provide support to those signed up for maintenance support. Therefore, if you believe you need it, I recommend that you reach out to me now.

Contact me today for more information.

Thanks for reading,

Myk Baxter, eCommerce Consultant